Manufacturer: Ericsson-LG

Availability: New

Protocol: Internet Protocol (IP)

System: eMG80, eMG800, UCP

PRODUCT DESCRIPTION

More Calls, Better Service, iPECS Attendant
Ericsson-LG Enterprise provides PC based software attendant consoles that integrate telephony with external call data and workforce information. The applications simplify call handling and meet evolving communications requirements. As the operator consoles for Ericsson-LG Enterprise’s communications systems, iPECS Attendant gives highly efficient telephony connections for attendants, receptionists and secretaries.

iPECS Attendant is the IP based attendant console with soft phone function, hotel features and an improved user interface. Based on the iPECS platforms that integrated with iPECS Attendant, the supported features are various for quick and easy call handling.

Alan Hanley

iPECS Applications

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Read more: iPECS ATTENDANT

Manufacturer: Ericsson-LG

Availability: New

Protocol: Internet Protocol (IP)

PRODUCT DESCRIPTION

iPECS UCS is a unified communications application that enables users to boost their productivity from anywhere with any devices. Recently distributed work environments have posed significant challenges for employees, and making it harder to stay connected. Effective and efficient communications are critical for all businesses to better serve their customers, stay competitive in the market and to expand their global presence.

iPECS UCS streamlines communications and enhances productivity with unifying presence, instant messaging, voice, video, audio/video conference, sharing features and so on. All collaboration tools are provided to ensure secure delivery of messages to a variety of devices including desktop, tablet and smart phone. The flexible deployment model allows users to communicate and collaborate more effectively as long as they stay connected on the Internet, creating an ubiquitous working environment.

• FEATURES AND BENEFITS
• VIDEOS

UCS MOBILE

iPECS UCS Mobile is available for Android and iOS platforms and is also compatible with Tablet formats such as iPad.  iPECS UCS Mobile provides the same 'look and feel' across all platforms, regardless of where you are and what you are using.

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PRODUCT DESCRIPTION

Integrated IP Call Recording Solution, iPECS IPCR
iPECS IPCR(IP Call Recording) is a call recording and monitoring solution tightly integrated with iPECS platforms optimized for small and medium sized offices and contact centers. iPECS IPCR is designed as a simple and cost- effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

Features and Benefits
Real-time monitoring and recording single server for all terminals
• Automatic call recording and on-demand recording
• N o additional hardware or cabling required
• IP, digital and SLT extension recording
• Graphical agent status monitoring : Idle, log in/out and busy
• Live agent call monitoring with a click of mouse
• On-demand recording of the entire call, simply press call recording button any time during the call
• Voice packet encryption and call recording at the same time
• Remote maintenance and automatic alarming

Alan Hanley

iPECS Applications

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Read more: iPECS CALL RECORDING (IPCR)

Manufacturer: Ericsson-LG

Availability: New

PRODUCT DESCRIPTION

Significant Change in Your Office Communications, iPECS ClickCall
iPECS ClickCall is a smart application used to make communications simpler and easier when working with a PC. All you need to do is drag a telephone number from any Windows application such as a website, Windows document or any application running on your PC. You don’t need to memorize a phone number to make a call from a desktop phone. You can even reduce the chances of delays or mistakes made by pressing buttons when making a call in desktop phone.

FEATURES AND BENEFITS

• Click to call from any selectable number in Windows application
• Easy dialing of selectable number from Windows applications
• Show dialed call log up to 10
• Exit/Setup only through the icon in Windows tray
• Setup dialing information
• Multi language support
• Call control client without voice module
• Easy installation : Simple call client without dedicated server

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iPECS Applications

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